Customer Reviews for overseas to nz
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
Thanks
All good!
The delivery and unpacking was done by two employees who were friendly and worked very fast and effectively to pack our items. I was very happy with the delivery service. The communication before delivery could be improved. I had asked questions regarding customs forms that took multiple emails to get a response.
The challenges were in the last mile - communication was challening, scheduling was difficut, items dropped off the delivery truck - which is a shame, because large parts of the service were actually really good - punctuality, courteous staff, email commmunication (prior to goods arrival in country), customs and MPI clearance.
Fantastic service
Although there was damage to one of my items, I'm still extremely happy with the services provided from start to finish. Conroy helped with all of my required paperwork every single step of the way, answered all of my silly questions, packed my things with due care, and provided updates all of the way through the process. The unpackers at this end were lovely humans who helped unload and unwrap everything required. fantastic service. I shall get the damaged item repaired and send them the bill. Its an inconvenience but not the end of the world! Thanks again Conroy!
Friendly, helpful service. Very great experience
Conroy Removals treated our belongings with care and this is positive. However, the communication was scarce, and confusing, as we received different answers from different people about the status of our shipment, only to receive some real answers after paying an extra fee. This is not professional.
First of all, the response from Lynn, the customer service representative, was excellent. However, due to a system glitch, we received two incorrect arrival notification emails under Lynn's name. This significantly undermined our trust in your company until we actually received the package. Secondly, when I received a phone call regarding the delivery time on the day before, I kindly requested to postpone the delivery by just one hour due to a work commitment. However, I was bluntly refused and told that if this time didn't work, it would have to be next week. On the delivery day, the delivery didn't arrive even at the appointed time. When I called, I was told by someone arranging the driver that there was a delay due to an accident on the motorway (which turned out to be a lie, as the driver later honestly informed me that he was delayed in loading the items). Moreover, because of my confirmation call, the driver had to park illegally on the motorway, causing further delay. I was then assured that the delivery would arrive shortly, despite being two hours late, with the remark, "Are you happy!" This whole experience was extremely frustrating, resulting in me canceling work and wasting half a day.
Flawless
Flawless, is how I could say about our overseas removal. Conroy's men came in, wrapped and packed our household, shipped it overseas, got it through quarantine and customs then trucked it to our home where they unpacked their truck and took it inside. All the time they were doing this they had a smile on their faces, and nothing was a problem. Any queries we had were answered quickly and we knew where we were at anytime with our belongings. They also shipped our car with no hassle. All in all, we were very happy to have them move our belongings overseas.
The goods (cabinet) arrived in good time and and in good condition. There was excellent contact maintained throughout the delivery process.
Thanks. It was all very easy using Conroy.