Customer Reviews for nz to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
"prices are fair and there were no hidden costs"
1 star
"So far, CONROY will definately be our choice to move"
So far, CONROY will definately be our choice to move but, we do noticed that the initial service is so much more efficient as compared to after sale service...!! Kindly look into this!
We also do hope that CONROY will look into " keeping in touch with customers even if the uplift is not in a few months after confirmation of service! This is CONROYs weakness..which we hope to see improvement here too.
Otherwise, everything else is of satisfactory status!
"what a mistake!"
Due to my profession this was not the first, but the 12th overseas move, but definitely the last with Conroy! To say we are disappointed with the services we received is a huge understatement.
As our container was a 40ft. high cube, the unprofessional, snotty and unfriendly Tauranga branch manager planned 3 days for the whole job. 2,5 days for packing and half a day for loading the container.
So, the first two days a lot of laughing and long rest periods from the staff. Therefore, the last day (but not only then), things were packed carelessly as they were obviously running out of time. What should have been done by 04.00 PM (promised by the Tauranaga manager) was finally done at 07.30 PM.
The container wasn't packed correctly, as well as many many of the 340 boxes. Very heavy things on top of light items, badly or even not at all wrapped. Loads of stuff was stacked incorrectly, resulting in a fair amount of damage. The guy, who was specially asked to come from Napier, and praising himself 20 times a day as being the best New Zealand packer did a terrible job: 6 glass figurines broken, a glass caninet broken and 2 vases dented. Congratulations Nick!
The company unpacking the container at destination was shocked about the way the container was loaded. They told us, that they never saw such a poor, unprofessional and careless job!
The way a lot of boxes were packed simply lacked common sense: cutlery with books, shirts with garden tools, plates with files, office articles with glasses, and I could go on.
We had 2 shoe cabinets with my wife's shoes. At my big surprise, the arrogant and unfriendly packer, wrapped the cabinets, with leaving the shoes inside, despite turning the cabinets several times up and down. Asking why he left the shoes inside, his answer was: don't worry mate, or do you have $ 200.00 shoes inside?
Then as icing on the cake: when they wanted to wrap our safe, it fell from the sack barrow on the driveway. In addition to the scratches from the non-protected steel sack barrow, the door from the safe broke and so the safe became worthless (value NZ$ 4,800.00). I was then told, not only by the incompetent branch manager, but also by Simon Conroy, that the damage is my problem as I insured my goods through a third party. When asking both of these persons, if they wouldn't pay for damage caused during the packing, they both confirmed! The branch manager even added, that they don't take as much care, when the items to be packed are assured through a third party! I insured through a third party as your charges for insurance are ridiculously high.
Also, I didn't like having to prepay. This means you don't trust me, but I have to trust you: what a mistake!
"Packaging was superb"
Friendly staff, worked hard and efficiently. Packaging was superb, they took extra care that everything was transported safely.
4 Stars
Guys who delivered at Perth and packed in Auckland were excellent.
"Wish I had spent the extra and gone with Crown"
Dreadful experience, large item missing, poor response from customer service, goods not unpacked and boxes and packaging not removed as per the contract. Wish I had spent the extra and gone with Crown.
"I am happiness filled"
From the moment I decided to embark on a move to another country, I only thought of using Conroys. Basically they are a local firm and I'm sure my ancestors knew the Conroys as they were also in business in the early days in Napier. I was so stressed out and had limited funds. All the staff from the Manager down were so kind and considerate. Even to several visits to my place to once again go through the number of items I would like to take with me to keep the cost down. Their advise from solid and extremely helpful. Then on packing day, I was astounded at the efficiency of this lovely young man who spent the day bubble wrapping and packing boxes. I was then able to track my container by being given the ship name etc which was so reassuring. Even asked my son who is in the Australian Navy to get a frigate out and track my goods to make sure they get there. You can imagine his response. My goods all arrived safely and were cleared within 2 days - amazing as I did not even have my house at that stage. However, Conroys staff in Australia have been so helpful and will be delivering this Wednesday as I sign up for my new home. I am happiness filled. Thank you so much.
"very easy"
Thank you for making it all very easy with timely and professional support
"Easy to deal with"
Easy to deal with, flexible, reasonable charges and friendly, especially Liz at Wellington Branch..
We would highly recommend Conroy Removals to anyone looking to relocate. They have been professional, friendly and highly efficient as well as excellent communicators. Their prices are fair and there were no hidden costs. Well done Conroys and thank you for making our move to Australia run smoothly.
Best wishes,
Dianne and David.