Customer Reviews for around nz
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
A final run through of the post packing documents and receipt of a signed copy on the day would have been preferable.
Really not happy with the service I received from Conroy's I got told it would be no stress instead that's all I got truck was 4 hours late said they would be at home at 10am didn't arrive till 2.30pm no communication with what was going on.
Next day I received a phone call from a friend to let me know that the removal guys had left a decent amount of my property in the shed there was no offer to get it to me as I had moved out of town rung manager of Napier branch left a message with no response from him!
Really was not impressed I thought going local would be a good idea!
If it was not for the hiccup with the communications with receiving two different quotes under the same reference number when it was initially asked for two, one being pack and move, the other just to move so we could decide what we went with. When the job was accepted it happened to be when the second quote was finally sent (2 weeks after the initial quote) that was for the move only but we were confirming to pack and move but it fell through some gaps and was never followed up or checked. Thankfully on the Friday before the move the following Monday it was sorted when the error was discovered. It was a few very stressful hours wondering what we were to do but Conroy's came to the party and provided an excellent service from that point onwards. The packers and movers were fantastic to work with and the service delivered as promised.
Excellent cost compared to quotes from other companies. Very responsive to my enquiries. Movers at Auckland end were very friendly and careful in their handling. Movers in Wellington less so, but overall very timely. While there was some confusion between Customer Service and Operations about the delivery date, this was clarified fairly quickly.
Hassle free move
Excellent communication all the way from helpful friendly people. I thought cost was very reasonable.
Excellent packer and moving guys. Can't thank them enough for the care service and attention taken with our household breakables, furniture, equipment, plants etc. Communication with head office before during and after though was lacking. Still, they were contactable, and able to sort queries/issues promptly. Thanks Conroys!
Just as an aside to my previous feedback, we had an easy experience with the removal guys, very helpful. Comms with the office have been good when we had queries or had to follow up.